Privacy Policy

1. Who we are

SMEInspect is operated by ClarityIntel Pty Ltd, an Australian company (ABN 54 697 254 596), trading as SMEInspect (we, us, our). We are responsible for the personal information described in this policy.

Our service reviews a business's supplier costs and contracts, negotiates or switches suppliers with the business's approval, and monitors prices and renewals (the Service). Most of the information we handle is about businesses, but it can include personal information, for example the names and contact details of owners and staff, or details of sole traders.

2. What we collect

• Contact details — name, role, email, phone and business address of the people we deal with.
• Business details — business name, ABN or company number, and account, meter and service numbers with your suppliers.
• Accounting data — with your permission, read-only access to supplier bills, payments and supplier contact records in your accounting software (such as Xero, MYOB or QuickBooks).
• Documents — bills, statements and supplier contracts you upload or send us.
• Supplier dealings — offers, quotes and correspondence with your current and proposed suppliers.
• Approvals and authorities — your Authority to Act, approvals of each change, and any consents the law requires (for example, explicit informed consent to switch an energy retailer).
• Payment details — bank or card details for direct debit, handled by our payment provider. We don't store full card numbers.
• Referral details — if an accountant or bookkeeper referred you, their details and that they referred you.
• Website use — pages visited, device and browser information, collected through cookies (see section 9).

We collect information directly from you, from your accounting software with your permission, from your suppliers with your authority, from the partner who referred you, and from public registers (for example, to check a supplier's financial health).

3. Why we use it

• To carry out your review and give you our findings.
• To negotiate with suppliers and arrange the changes you approve.
• To monitor your prices and renewals, and to re-tender contracts if you ask us to.
• To check savings on your bills, invoice our fees and handle payments.
• To keep you informed and answer your questions.
• To improve our price benchmarks using de-identified, aggregated information that cannot identify you or your business (you can opt out).
• To meet legal, tax and regulatory obligations, and to prevent fraud.
• To send you marketing, only where you have agreed or the law allows (see section 10).

4. Who we share it with

• Your current and proposed suppliers — only what's needed to negotiate or make a change you have approved.
• The accountant or bookkeeper who referred you — your findings and progress, unless you tell us not to.
• Service providers who help us run the Service, under contracts that protect your information: hosting, AI document processing, accounting-software connections, payments and direct debit, e-signature, email and analytics.
• Professional advisers such as our lawyers and accountants.
• Regulators, courts or authorities where the law requires it.

We do not sell personal information, and we don't share it for advertising based on your activity across other businesses' websites.

5. AI and automated processing

We use automated tools, including AI, to read bills and contracts and compare prices. A person on our team reviews findings before we contact any supplier, and nothing changes without your approval. We don't use your documents to train AI models, and we require our providers not to either.

6. Your accounting software

We ask only for read-only access and use only the data we need: supplier bills, payments and supplier contacts. We cannot move money or change your records. For a one-off review we disconnect when it's finished; while monitoring is active we keep the connection so we can spot price changes and renewals. You can disconnect at any time from your accounting software.

7. Price benchmarks

Pricing from many businesses helps us tell you whether you're paying too much. We remove anything that identifies you or your business and combine it with other data before using it. To opt out, email privacy@smeinspect.com.

8. Storage, security and how long we keep it

We store information securely, encrypted in transit and at rest, and limit access to the people who need it. Our main systems are in Australia; some providers may process information elsewhere (see section 11).

• Documents and accounting data: for the length of your review and monitoring, then up to 24 months so we can resolve questions about fees, unless you ask us to delete them sooner.
• Authorities, approvals and consents: as long as the law requires us to keep evidence of them.
• Invoices and payment records: as long as tax law requires (generally 5 to 7 years).

When we no longer need information, we delete it or de-identify it.

9. Cookies

We use essential cookies to run the website. With your consent, we also use analytics cookies to understand how the site is used and improve it. You can change your choice at any time using the Cookie preferences link at the bottom of every page.

10. Marketing

We send marketing only where you have agreed or the law allows. Every marketing email has an unsubscribe link, and you can also opt out by emailing privacy@smeinspect.com. Opting out doesn't stop messages about your review, changes or invoices.

11. Information sent overseas

Some of our providers, including AI processing, email and analytics providers, may process information outside your country, including in the United States. Before we do this, we take reasonable steps to make sure the information is protected to the standard required by the law that applies to you.

12. Your rights (Australia)

We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You can ask to see or correct the personal information we hold about you, or ask us to delete it, subject to records we must keep by law. We respond within 30 days.

If you have a complaint, contact us first. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

13. United Kingdom

If you're in the UK, UK GDPR and the Data Protection Act 2018 apply. ClarityIntel Pty Ltd is the controller. We rely on these lawful bases: contract (to provide the Service), legitimate interests (to improve benchmarks and keep the Service secure), legal obligation (tax and regulatory records) and consent (analytics cookies and marketing).

You have the right to access, correct, delete, restrict or object to our use of your personal data, and to data portability. Where we rely on consent, you can withdraw it at any time. When we transfer data out of the UK, we use approved safeguards such as the UK International Data Transfer Addendum.

Our UK representative under Article 27 of UK GDPR is Prighter Ltd, 20 Mortlake High Street, London SW14 8JN, reachable through app.prighter.com/portal/14260907372. You can also complain to the Information Commissioner's Office at ico.org.uk.

14. United States

If you're in a US state with a consumer privacy law, such as California, you may have the right to know what personal information we collect and how we use it, to access, correct or delete it, and to opt out of its sale or sharing. We don't sell personal information or share it for cross-context behavioural advertising. We won't treat you differently for using your rights.

To make a request, email privacy@smeinspect.com. We will verify your identity before responding, generally within 45 days. You can use an authorised agent, and you can appeal our decision by replying to our response.

15. Children

The Service is for businesses and is not intended for anyone under 18.

16. Changes to this policy

We may update this policy. We will post the new version at /privacy-policy with a new date and tell you about material changes.

17. Contact

Privacy questions and requests: privacy@smeinspect.com · post: PO Box 4127, Balgowlah Heights NSW 2093, Australia.

ClarityIntel Pty Ltd, ABN 54 697 254 596, trading as SMEInspect. See also our Terms of Use.