Refund Policy

Cancellation and refunds

• Review fee. If our Review finds no saving opportunity, we refund the Review fee in full. If we haven't delivered your Findings within 30 days of receiving the information we asked for, you can cancel and get a full refund.
• Success and renewal fees. These are only charged once a Saving is live and checked on a real bill. If a Supplier fails to honour the new price within the first 12 months through no fault of yours, and we can't fix it, we refund the part of our fee that relates to the lost Saving.
• Monitoring subscription. You can cancel at any time by emailing us. Cancellation takes effect at the end of the current month. You can ask for a full refund of a subscription charge within 14 days of it being made.
• Disputes. If you think an invoice is wrong, tell us within 30 days. We will review the calculation with you and correct it if needed.

To ask for a refund or cancel, email hello@smeinspect.com. We aim to process approved refunds within 10 business days, to the original payment method.

These rights are in addition to any rights you have under consumer law (see clause 15).